Frequently Asked Questions

Please use our online booking service or call during operating hours.

You will receive an email 24-48 hours before your appointment with a link to our consent forms.

Our digital consent forms must be filled out before the day of your visit and will be reviewed by your specialist.

• Tues - Friday: 10am - 7pm

• Saturday: 9:30am - 5pm

• Sunday & Monday: Closed

Walk-ins are currently not accepted, our services are currently by appointment only. That policy may change if the customer demand is there.

We accept credit cards, Cherry, cash, or Zelle.

Yes, payment plans are available for higher cost services with Cherry! Apply for Free here

Yes a non-refundable deposit is required when booking online or over the phone. The deposit will go towards the cost of the booked service, if you wish to reschedule you can do so by giving us advance notice.

Should you arrive more than 15 minutes late to your appointment, we can not guarantee that we will be able to provide your scheduled services. In this instance, the same-day cancellation fee will be applied - 50% of your appointment's remaining balance, in addition to the deposit. Please note that all deposits are non-refundable and non transferable.

LV Luxe is not responsible for your failure to read our policy.

To make changes to your appointment, you must do both of the following:

1. Call us during operating hours.

2. Email us (to ensure both parties have a written record).

Fee Structure We require a minimum of 24 business hours' notice to cancel or reschedule without penalty.

• Notice given 24+ business hours in advance: No penalty/fee.

• Notice given less than 24 hours in advance: You will be charged 50% of the remaining balance (in addition to your deposit).

• No-Show: You will be charged the full balance of your appointment.

Note: LV Luxe is not responsible for your failure to read this policy.

Junior artists are beginner technicians with at least 1-2 yrs of experience. Master artists have a minimum of 3+ years of professional experience.

Unfortunately, we do not. A full lash removal and a full new lash set must be booked.

The First 24 Hours (Critical)

• Keep them dry: Do not wet your lashes for the first 24 hours.

• Avoid heat and sweat: Do not exercise, go to hot yoga, use a sauna, or go swimming. This allows the adhesive to cure properly.

Daily Maintenance

• Cleanse: Wash your lashes daily with our lash shampoo to prevent buildup and infection.

• Brush: Brush your lashes daily, but only when they are dry. This keeps them fluffy and helps them grow out straight.

• Avoid Oil: Do not use oil-based products around the eye area, as oil breaks down the adhesive.

Protecting Your Lashes

• Be Gentle: Never rub your lashes; always pat them gently to dry.

• Sleep Position: Try your best not to sleep on your face to avoid crushing the extensions.

What to Expect

• Natural Shedding: It is normal to lose 2–5 lashes per day.

• Fills: To keep your lashes looking full, we recommend booking a fill every 2–3 weeks.

• Eyelash extensions should be removed 3-5 days before your appointment.

• Do not use waterproof mascara/lash curler at least 3 days before your appointment.

• Do not wear eye makeup to your appointment including mascara, eyeshadow and/or eyeliner.

• It is recommended to wash your hair prior to the appointment as you can't wet your eyelashes for 48 hours after treatment.

• Avoid using any oils/cream on the eyelashes at least 3-5 days prior to appointment.

No, we do not. In these cases, we suggest consulting with your original technician to explore viable next steps and options.

To help minimize the factors that affect your cosmetic tattoo, it is important that the preparation instructions before your treatment are followed, including avoiding blood thinning medications, alcohol, caffeine, and working out before your procedure. These precautions will potentially help minimize bleeding during the service, as excessive bleeding will significantly affect how your body retains color pigment and the final treatment outcome. 

Smokers and excessive sun exposure to UV rays can potentially cause premature fading. 

For proper healing, we recommend avoiding swimming, saunas, sun exposure, and working out for at least a week following your appointment. Please plan your vacations and social events accordingly. 

The potential client must adhere to the following guidelines. Also, a consultation with our PMU artist is recommended before booking a PMU service. 

• Not pregnant or breastfeeding. 

• Must be off of Accutane for at least a full year. 

• Botox and/or fillers must be done 4 weeks prior to or after the procedure. 

• Refrain from the following 48 hours before appointment - blood thinners, alcohol, ibuprofen, caffeine, and other pain relievers. 

• Refrain from the following 2 weeks before appointment - Retin-A, chemical peels, glycolic acid, alpha hydroxy acids, and fish oil. 

• Refrain from the use of Latisse 3 weeks before the appointment, in the area that will be treated - for example: eyebrows for PMU eyebrows or lash area for PMU lash liner.

• PMU is not recommended for clients prone to keloids. 

• Avoid any sunburn in the area that will be treated. 

• Clients must be 18 years old or older, a valid ID may be requested. 

• Avoid working out 24 hours before your procedure. 

• Refrain from waxing or shaping eyebrows 1 week before your appointment.

• Wash your eyebrows with warm water twice a day in the morning and evening. Only use face cleanser or antibacterial soap with a mild fragrance. 

• When washing, rinse with warm water and pat your eyebrows dry with a disposable paper towel. 

• Apply a thin layer of healing ointment (pea size) without over-saturating the eyebrows after washing your face and patting your eyebrows dry. 

• Do not apply makeup directly on your eyebrows. 

• Do not scratch, pick at the scabs, or rub your eyebrows. 

• Avoid the sauna, hot tubs, steam rooms, or direct sun exposure.

• Do not wet eyebrows for 24 hours. 

• Avoid sauna rooms, steam room or sweating for 24 hours. 

• After 24 hours you can wash your eyebrows gently. Do not not rub or scrub. 

• Refrain from using oil based products around your eyebrows, as oil will fade the tint. 

• The eyebrows will fade naturally the more you wet them, for longer lasting results refrain from wetting them more than necessary.

• Do not wet your eyebrow brows for at least 24 hours after your service. We will apply a nourishing oil that must sit on the brows for 24 hours. Any excess moisture after this time can cause a slight curl/ frizz to the eyebrow hair. 

• Avoid eye makeup or any treatments around the eyes for 24 hours. 

• Avoid swimming, saunas and heavy sweating for 48 hours. 

• Wash your face with only oil-free cleanser. 

• Do not apply Retin-A, AHA or exfoliate around the eyebrow area for 72 hours.

• Contact lenses cannot be worn during or 24 hours after the procedure. 

• No eye makeup during the service. 

• No use of Latisse for 3 weeks before the procedure.

• Lash extensions need to be removed a week before the procedure. Once the eyeliner is healed, for about 6 weeks, lash extensions can be reapplied. 

• Eyelash dye, perm, or lifts cannot be used or performed 1 week before the procedure.

• Exfoliate your lips daily a week leading up to your appointment and apply a lip moisturizer nightly, we recommend applying organic honey or Aquaphor. If your lips are too dry, the ink will not penetrate properly - which may result in multiple sessions. 

• If you are prone to cold sores, we highly recommend that clients take a prescribed anti-viral medication a few days before your appointment and after preventing a potential breakout. Please consult with your primary care physician, as needed. 

• If there is an outbreak or any type of scratch/acne/lesion on your lip area leading up to your appointment, please alert us and we will happily reschedule your appointment for you and the artist’s safety. 

• Failure to properly prepare your lips could potentially result in the forfeiture of your deposit and will require a rescheduled appointment to not get charged a NO SHOW fee, which is 50% of your remaining balance.

• On the day of the treatment, gently dab the area with a clean cotton round to absorb excess lymph fluid. Repeat every hour throughout the day until oozing stops. This helps prevent lymph hardening. 

• Apply a thin layer of Aquaphor when needed to keep lips moisturized. 

• Avoid picking or pulling any dead skin or scabs. 

• Avoid excessive wetting of the lips. Try to limit wetting the lips to only when brushing your teeth. 

• Refrain from eating spicy food or hot food after the treatment. 

• Continue aftercare for 10 days. 

During the first few days after your treatment, avoid washing your face with hot water or using harsh cleansers if you received a facial treatment. When the numbing wears off your skin, you will feel as if you have a mild sunburn. You can apply a cool compress such as an ice pack for relief, do not use creams or other topical medications.

• Wait 90 minutes after treatment before applying anything to your face or body. 

• Avoid Steam rooms, sauna, and working out post-treatment. 

• Avoid rubbing the treated area as this will cause irritation. Pat the area dry with a soft towel, as needed. 

• Apply hydrating moisturizers to the treated area to help sooth & nourish the skin as needed and apply SPF daily.

• Avoid harsh exfoliants, retinoids, and alpha-hydroxy acids (AHAS). 

• During the first week use products that contain hydrating and anti-inflammatory ingredients such as hyaluronic acid, Vitamin C and Aloe Vera.

• Do not touch the treated area for 24 hours. 

• Avoid wearing makeup for at least 24 hours. 

• Do not use retinol, harsh exfoliants or other harsh treatments for 72 hours. 

• Avoid direct sunlight and wear daily sunscreen at least 4 weeks after treatment. 

• Use a daily gentle moisturizer to keep skin hydrated. 

• Refrain from exercise, sauna, hot tubs, or steam treatment. 

After your treatment, cleanse with a mild soap daily gently patting your face dry. If your skin feels dry or tight, apply a gentle moisturizer. Apply SPF 50 daily.

• Avoid exfoliating, retinol, or any products that might irritate your skin for 1-2 weeks. 

• Avoid partaking in activities that will heat up your skin, such as going in a hot tub, jacuzzi, or sauna, taking a very hot shower, or strenuous exercise for 2 days after treatment. 

• Do not take any anti-inflammatory medications such as Ibuprofen, Motrin, and Advil. These agents will interfere with the natural inflammatory process that is critical and responsible for skin rejuvenation. 

• Do not exercise for 24-48 hours post-procedure to minimize the risk of blistering. 

• Within two days following your microneedling procedure, you will notice that your skin may be dry and begin to flake. This is normal, as this is due to an increased turnover of skin cells. During this time we recommend that you apply a hydrating moisturizer.

After your appointment, avoid facial scrubs, scrubs, exfoliations, and acids. Wait two weeks before exposing your skin to any of the following: Retinol. Glycolic acid. 

• Avoid direct sun exposure for 3 days. 

• Avoid extreme heat for 3 days. 

• Do not use scrubs or other exfoliators for 1 week. 

• Avoid chlorine for 1 week. 

• Apply serums and moisturizers. 

• Use sunscreen.

Yes, we offer non-accredited lash certification classes for beginner & advanced students. Visit our class training website for more information, available here.